This Privacy Policy explains how Quintessential Events Ltd, trading as Three Piece ("we", "our", or "us"), collects, uses, stores and protects your personal information when you enquire about or book our services.
The Data Controller responsible for your personal information is:
*Quintessential Events Ltd*
Trading as *Three Piece*
Email: [hello@quintessential.events](mailto:hello@quintessential.events)
Telephone: [Insert Telephone Number]
Registered Office: [Insert Registered Office Address]
If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the details above.
We may collect the following information when you contact us or submit an enquiry:
* Name
* Email address
* Telephone number
* Event location
* Event date
* Guest numbers
* Details about your event
* Any other information you choose to provide
We also collect technical information about your visit to our website, including IP address, browser type, device information and website usage data through cookies and analytics technologies where applicable.
We use your information to:
* Respond to your enquiry.
* Contact you about your event.
* Prepare quotations and proposals.
* Manage bookings.
* Deliver our services.
* Send booking confirmations and event updates.
* Process payments.
* Request feedback following your event.
* Improve our services.
* Comply with legal and regulatory obligations.
Where you have given your consent, we may also send you marketing communications about our services. You can withdraw your consent at any time.
We process your personal information under one or more of the following lawful bases under UK GDPR:
* Legitimate Interests – to respond to enquiries, prepare quotations, manage bookings and operate our business efficiently.
* Contract – where processing is necessary to fulfil a booking or take steps before entering into a contract.
* Consent – where you have agreed to receive marketing communications.
* Legal Obligation – where we are required to retain or disclose information by law.
We do not sell your personal information.
We may share your information with trusted third-party providers who help us operate our business, including:
* HubSpot (Customer Relationship Management)
* BF Stuio (marketing partners)
* Website hosting providers
* Email service providers
* Payment providers where applicable
* Professional advisers where necessary
* Regulatory authorities where legally required
All third parties are required to protect your personal information and only process it on our behalf where appropriate.
Some of our service providers may process personal information outside the United Kingdom. Where this occurs, appropriate safeguards, including Standard Contractual Clauses or equivalent legal mechanisms, are used to protect your information.
We only retain personal information for as long as necessary for the purposes for which it was collected, including satisfying legal, accounting and reporting obligations.
Where enquiries do not result in a booking, we will normally retain your information for up to 24 months unless you request its deletion sooner.
Under UK GDPR you have the right to:
* Access your personal information.
* Request correction of inaccurate information.
* Request deletion of your information where applicable.
* Restrict processing.
* Object to processing based on legitimate interests.
* Withdraw consent for marketing communications.
* Request a copy of your information in a portable format where applicable.
* Lodge a complaint with the Information Commissioner's Office (ICO).
Further information about your rights can be found at www.ico.org.uk
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.
Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic and measure the effectiveness of our marketing. Where required by law, we will ask for your consent before placing non-essential cookies on your device.
We may update this Privacy Policy from time to time to reflect changes in legislation, our services or our business practices. The latest version will always be published on our website together with the effective date shown at the top of this policy.